For Georgia city utilities and customer-service teams — retention moving, and every dollar of wasted productivity cost visible and coachable for the first time. Not another leadership seminar. Training plus a KPI-driven coaching platform, built on your team's own real numbers.
"Being a supervisor is a challenging job, and they often have received little formal leadership, management, or employee development training and coaching… There is a need for shorter term training to help new and existing supervisors with their day-to-day supervisory role." — Georgia Municipal Association & Georgia City Solutions, Jobs with Purpose: Georgia Municipal Workforce Development Strategy and Playbook, Employee Retention section
One of our current municipal partners — real data, tracked every week since launch. In two months, here's what showed up:
The same repeatable process every time — not a custom engagement that starts from zero.
We talk through what's actually going on with your team. We'll suggest the KPIs we've seen reveal productivity cost most often — late returns, wrong states, unaccounted time — but if you're already tracking something else that gets at the same thing, we use yours. We get your real reports on the call if we can.
We run your real data and come back with a real number — what productivity cost is actually hiding in your team, delivered as a document you can keep or forward, not a login or a dashboard invite.
Off those real numbers, not in the abstract — what it takes to train your supervisors, build the coaching culture, and close the training gaps the data just pointed at. This is where the actual program gets scoped.
Hosting, updates, and the software itself carry no charge. What's priced is the KPI data work, the training, and the year-long coaching program — scoped to your team on a discovery call, not guessed from a rate card.
Your own instance, mapped to your exact reports, teams, and roles.
Honest, derived targets from your real historical data — not a guessed number.
REAP & 4A training for supervisors, leadership training for directors, StrengthsFinder mapping.
The monthly feedback cadence and reporting, owned for you, year over year.
See it built out on your own team's numbers on a discovery call — that's where the real scope and price come from, not a generic quote.
If coaching coverage and follow-through aren't visibly moving inside your team within 90 days — measured the same way we measure it for you every week — we keep working at no additional charge until they do. Not a refund. We stay in it with you until it's real.
We also take on a small number of municipal partners a year, by design — and budget conversations line up with the fiscal year, so the best time to start is before the next cycle locks, not after.
A 30-minute discovery call — we learn your team's challenges, you see the approach, and we decide together whether it fits.
REAP